RETURNS
RETURNS
The items offered in our stores are guaranteed by important commercial firms. Offering the highest quality and the best guarantee is our commitment to our customers. If when you receive your order you are not satisfied, you have a period of 14 calendar days, counting from the date of receipt to execute the right of return, without penalty of any kind. (see exceptions below). You must inform us by e-mail of your desire to exercise the right of withdrawal within the indicated period by means of an unambiguous declaration by filling out the following form. WITHDRAWAL In case of return of articles, whose collection is made at home, the direct cost of the return of the good or service will be assumed by the client as it is collected in the LGCU, the amount of said cost in Peninsula and Balearic Islands is: articles bulky (more than 15 kg or special volumes) such as large appliances, furniture, armchairs, sofas, etc ... € 30. Other items € 8.90. Canary Islands, Ceuta and Melilla: € 45. To make the return, the product must be in perfect condition, in its original packaging and with the manuals, accessories or promotional gifts included in your case. Once the merchandise has been received in our warehouses, and after checking the status of the same, we will proceed to the reimbursement of its amount according to the payment method made by the customer. The return of defective products and erroneous shipments will not bear return costs, being Intertiendas who will be responsible for these costs provided that the client communicates this circumstance, has a period of 2 calendar days, counting from the date of receipt of the shipment. To make your return, send us an e-mail, through the following address: comercial@intertiendas.info or by calling 911 863 024. To make the return, the product must be in perfect condition, in its original packaging and with the manuals, accessories or promotional gifts included in your case. Returns of products that are unsealed will not be accepted, except for a defect of origin. After checking the status of the goods, the amount will be refunded according to the same payment method made at the time. To make the return, you must present the sale / return receipt sent with the order. The right to return does not exist in contracts: * to supply merchandise that has been manufactured according to the customer's specifications or is clearly adapted to personal needs; that on the basis of its composition, it is not suitable to be returned, that it could be decomposed rapidly or whose expiration date would be exceeded in such a case, * to provide audio or video recordings, or software, when the consumer has removed the stamp of the data support supplied, * to supply newspapers, magazines or illustrated magazines. Canary, Ceuta, Melilla and intenational returns: If you wish to cancel the order, you must inform us within a maximum period of 24 hours since you made it, since in this interval you may be traveling and it is not always possible to stop the shipment. If your order has already been sent, you must pick up the order when it is delivered and contact us within a maximum period of 14 days from the date of receipt. The refund of the amount will be made in the same way it was paid. The products must be returned unused, with all the labels attached and with their original packaging in good condition. The condition of the product will be considered before making the refund. Both the costs of return as well as customs and local taxes will be the responsibility of the customer. If the return costs are higher than the value of the merchandise to be returned, the remaining balance will be charged in the same way as the original payment. Intertiendas performs the sale and distribution of the products offered in this service. The sales operations will be understood to be carried out in the address Paseo Club Deportivo nº 1, Edf. 15-A, 28223 Pozuelo de Alarcón. Exceptions to the right of withdrawal: The right of withdrawal will not apply to: a) The provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the acknowledgment On the other hand, he is aware that, once the contract has been completely executed by the employer, he will have lost his right of withdrawal. b) The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the employer can not control and which may occur during the withdrawal period. c) The supply of goods manufactured, manufactured or adapted according to the specifications of the consumer and user or clearly customized and adapted to the specifications or measures provided by the customer or taken by the staff of intertiendas. d) The supply of goods that may deteriorate or expire quickly (food, flowers, fruit baskets ...). e) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene (all beauty articles, toiletries, cosmetics, personal hygiene, hair accessories, swimwear, lingerie / night clothes, underwear, stockings, wind instruments, sofas, armchairs, mattresses, quilts, mattress covers or pillows.) Weapons and costumes and their accessories). f) The supply of goods that after their delivery and taking into account their nature have been mixed indissociably with other goods. g) The supply of alcoholic beverages whose price has been agreed at the time of signing the sales contract and which can not be delivered before 30 days, and whose real value depends on market fluctuations that the employer can not control. h) Contracts in which the consumer and user has specifically requested the businessman to visit him to carry out repair or urgent maintenance operations; if, during that visit, the entrepreneur provides services additional to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out maintenance or repair operations, the right of withdrawal must apply to said additional services or goods . i) The supply of sound recordings or of sealed videos or of sealed computer programs that have been unsealed by the consumer and user after the delivery. j) The supply of digital content that is not provided in a material medium when the execution has begun with the prior express consent of the consumer and user with the knowledge that they lose their right of withdrawal as a result.
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911 863 024